A new collaborative system framework based on a multiple perspective approach: InteliTeam

This study develops a Web-based collaborative system framework based on a multiple perspective approach. This framework is a recent decision support system (DSS) paradigm proposed by Courtney [Decis. Support Syst. 31 (2001) 17] for knowledge management of and decision making about a special organizational problem. It consists of four main components. The first component is a group decision-making (GDM) approach in which many participants’ points of views are considered in the modeling of a specific problem. In the second component, many multiple criteria decision-making (MCDM) techniques are employed. The third component is an intelligent system. The fourth component is related to advanced communications that are supported by new technologies such as mobile tools, mobile e-service, and the wireless application protocol (WAP). A new software system called InteliTeam is developed based on the framework. InteliTeam can be accessed from application service providers (ASP), so installation of the software is not required. The software provides online mapping, online queries, and online analysis functions for users anywhere at any time. An example of the software as tested on many organizational problems is presented to illustrate its effectiveness. D 2004 Elsevier B.V. All rights reserved.